Shipping policy

Last updated: 12 October 2026

BuildWithPros ships from Denmark to most countries worldwide; the destinations not served are listed further down this page. Digital products are delivered by email instantly after purchase. Physical products are dispatched via DAO for Danish orders, PostNord within the EU, and DHL Express or FedEx for other international shipments. Import duties and taxes are calculated and paid at checkout for most international destinations, so there are no surprise fees on delivery.

Digital Products

Video guides, PDF books, and audiobooks are delivered instantly by email after purchase. No shipping cost applies to digital products.

Access is provided through the download button in the order confirmation email and, for customers with a customer account, from the order page in that account. Video files and full-length audiobook files can be streamed in the browser or downloaded. PDF books can be read in the browser or downloaded. Audiobook chapter archives must be downloaded, as archives cannot be streamed. Downloading and keeping a local copy is recommended for all formats.

If a digital download email has not arrived within 15 minutes of purchase, please check your spam folder and contact support@buildwithpros.com.

Coaching

Pro-level coaching is not a file and is not shipped. After purchase you receive an order confirmation, and BuildWithPros then contacts you to put you in touch with Shawn Ray directly. From there you and Shawn agree the times between you. Coaching is delivered as two 30-minute sessions on WhatsApp or FaceTime. Sessions must be redeemed within 6 months of purchase. See the Terms of Service for full coaching terms.

Training with Shawn Ray Day is likewise not shipped. It is requested through the form on BuildWithPros.com and arranged directly with Shawn Ray in California. See the Refund Policy.

Shipping Rates and Currency

The shipping rates below are shown in USD. The currency you pay in follows the country selected in the country and currency selector on the site, not the shipping address entered at checkout. If you select Denmark on the site, you pay in DKK; if you keep the United States selected, you pay in USD even when the order ships elsewhere. The exact shipping rate for your order is always shown at checkout before payment.

Denmark

Domestic orders are shipped with DAO. Delivery takes 1 to 2 business days after dispatch.

  • DAO Parcel Shop: from $8.00 (weight-based)
  • DAO Home Delivery: from $9.00 (weight-based)

You will receive an SMS with expected delivery time or pickup notification.

European Union

Orders within the EU are shipped with PostNord. Delivery takes 4 to 7 business days after dispatch. EU shipments are duty-free within the European Union's single market.

  • Standard Delivery to EU: $16.00

United States

US orders are shipped with DHL Express or FedEx International Priority. Delivery takes 3 to 7 business days after dispatch. All applicable import duties and taxes are calculated and collected at checkout, and your parcel is delivered to your door with no additional fees.

  • International Delivery to US: $39.00

Rest of World

International orders outside Denmark, the EU, and the US are shipped with DHL Express or FedEx International Priority. Delivery takes 5 to 14 business days after dispatch, depending on destination.

  • International Delivery: $39.00

For most international destinations (including Canada, Australia, Japan, New Zealand, Norway, Iceland, and others), all applicable import duties and taxes are calculated and collected at checkout. Your parcel is delivered with no additional fees to pay on receipt.

For a smaller number of destinations where delivered-duty-paid (DDP) is not available, import duties and local VAT may be collected by customs or the carrier upon arrival. In these cases, the recipient is responsible for any such fees. This is clearly indicated at checkout.

Countries Not Served

BuildWithPros currently does not ship physical products to the following countries due to import restrictions, complex VAT regulations, or sanctions:

  • United Kingdom, Switzerland, Liechtenstein
  • Türkiye, Bosnia and Herzegovina
  • Russia, Belarus
  • Mexico, Brazil, Chile
  • China, South Korea, India, Thailand
  • Kenya, Tanzania, Algeria, Angola
  • Serbia, Albania, Moldova
  • United Arab Emirates, Saudi Arabia, Bahrain, Oman (digital products available)

If your country is not listed at checkout, BuildWithPros currently cannot accept orders for physical products to that destination. Digital products may still be available for purchase, so please check the product page.

Dispatch Times

Orders are packed and dispatched within 1 to 2 business days after payment is confirmed, Monday through Friday, excluding Danish public holidays.

During peak seasons (Black Friday, Christmas, January sales), dispatch times may be extended by 1 to 2 additional business days. Any relevant delays will be communicated on the website.

Track and Trace

Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can follow your parcel's journey via the carrier's tracking system.

If you do not receive a tracking email within 3 business days of placing your order, please contact support@buildwithpros.com.

Delivery Issues

Missing or Lost Parcels

If your tracking shows the parcel has been delivered but you have not received it, please contact support@buildwithpros.com as soon as possible, ideally within 7 days, so an investigation can be opened with the carrier while the tracking data is fresh. The risk of loss stays with BuildWithPros until the parcel is in your hands.

If your parcel has not arrived within the expected delivery window plus 5 business days, please contact support@buildwithpros.com so the matter can be investigated.

Damaged Parcels

If your order arrives damaged, please contact support@buildwithpros.com as soon as possible, ideally within 48 hours of receiving the parcel, so a claim can be raised with the carrier. Include the order number and photos showing the damage. A replacement or refund will be arranged. This does not limit your statutory rights, which allow you to report a fault within a reasonable time for two years after delivery.

Wrong Address

Please double-check your shipping address before completing your order. If you notice an error after ordering, contact support@buildwithpros.com as soon as possible. Address changes can only be made before the order has been dispatched.

Uncollected Parcels

If a parcel is not collected from a pickup location or delivery fails and the parcel is returned to BuildWithPros, you are responsible for covering the cost of any re-shipment. If you prefer a refund instead, the order is treated as a withdrawal under the Refund Policy: the price and the standard delivery cost are refunded, and the return fee charged by the carrier for the uncollected parcel is deducted.

Customs, Duties, and Import Taxes

For most international destinations, BuildWithPros uses delivered-duty-paid (DDP) shipping. This means all applicable import duties, customs fees, and local VAT or sales tax are calculated and collected at checkout, so there are no surprise fees when your parcel arrives.

For a small number of destinations where DDP is not supported by the carrier, duties and taxes may be assessed by local customs upon arrival. This is clearly indicated at checkout, and the recipient is responsible for any such fees in these cases.

BuildWithPros uses the correct HS codes, country of origin, and product values on all customs declarations to ensure smooth clearance.

Affiliate Products

Nutrition products from affiliate partners are not shipped by BuildWithPros. These orders are placed and fulfilled on the partner's own site, and the partner's shipping costs, delivery times, and return policy apply. See the Terms of Service for full affiliate terms.

Returns and Refunds

For information about returns and refunds, see the Refund Policy.

Digital products are non-refundable in accordance with EU consumer protection law once access has been made available, except where a file is faulty or missing. See the Refund Policy.

Questions

For questions about shipping or a specific order, reach out at support@buildwithpros.com or use the contact form on BuildWithPros.com. BuildWithPros aims to respond within 8 business hours on weekdays (CET, Monday to Friday).