Refund policy
Last updated: 12 October 2026
This page explains how returns and refunds work for each product type, so you know exactly where you stand before and after buying.
If anything is unclear, reach out at support@buildwithpros.com before purchasing. Any question is welcome.
Where a purchase carries a statutory right of withdrawal, that right can be exercised using the cancellation function on BuildWithPros.com. It is linked in the footer of every page and in your order confirmation, and stays available for the whole withdrawal period. A confirmation of receipt is sent by email.
Quick Navigation
Jump straight to what you need:
- At a glance, the rules for each product type in a few lines
- Digital products, videos, audiobooks, PDFs
- Coaching, personal sessions with Shawn Ray
- Training with Shawn Ray Day, booked through BuildWithPros, paid to Shawn Ray
- Clothes, 14-day right of withdrawal
- Duties and import taxes, for international orders
- Return address, where to send returns
- Affiliate products, from partner brands
- Questions or complaints, how to get in touch
- Updates to this policy, when things change
At a Glance
Here is a quick summary for each product type. Scroll down for the full details, or use the quick navigation above.
Digital products (videos, audiobooks, PDFs)
- Delivered immediately after purchase
- No refund once access has been provided (EU Directive 2011/83/EU, Article 16(m))
- Faulty or missing file: a replacement file first, and a refund if the fault cannot be fixed
- Save your files, or create a customer account to keep everything in one place
Coaching
- 14-day right of withdrawal from the date of purchase
- Sessions normally start after the withdrawal period has passed
- No session held yet: full refund
- One session held after an early start was requested: refund reduced in proportion
- Both sessions completed: coaching is fully performed
- Sessions must be redeemed within 6 months
Training with Shawn Ray Day
- Requested through the form on BuildWithPros.com; nothing is charged on BuildWithPros.com
- Paid directly to Shawn Ray after he has confirmed the day
- All sales final, one reschedule with at least two weeks notice
- Any refund question goes to Shawn Ray, not to BuildWithPros
Clothes
- Tell BuildWithPros within 14 days of receiving the order, by email or through the cancellation function
- Send the item back within 14 days after that; you pay the return shipping
- You may try the item on as in a store; extra wear or washing may reduce the refund
- Refund of the price and the standard delivery cost within 14 days
Duties and import taxes
- Refund before dispatch: duties refunded in full
- After dispatch or customs clearance: duties typically not refundable
Digital Products
This section covers video guides, audiobooks, and PDF books.
How you get your files. All digital content is made available straight after purchase, so you can get started right away. Access is provided through the download button in the order confirmation email and, for customers with a customer account, from the order page in that account. Video files and full-length audiobook files can be streamed in the browser or downloaded. PDF books can be read in the browser or downloaded. Audiobook chapter archives must be downloaded, as archives cannot be streamed.
Why there is no refund after delivery. Because digital content is made available immediately, EU law (Article 16(m) of Directive 2011/83/EU) provides that the right of withdrawal does not apply once delivery has begun, provided the customer has given express consent to this. By completing a purchase, the customer confirms this consent. For this reason, BuildWithPros is unable to offer refunds once access to the content has been provided.
Faulty or Missing Files
The absence of a right of withdrawal does not affect your statutory rights if a digital product is defective, incomplete or not delivered. In that case, contact support@buildwithpros.com with your order number.
- BuildWithPros first supplies a corrected or replacement file, normally within 24 hours.
- If the fault cannot be fixed within a reasonable time, you are entitled to a price reduction or a full refund under the EU Digital Content Directive (2019/770) and the Danish Sale of Goods Act (købeloven).
- These rights apply for two years from delivery.
Before you buy. Please read the product description and watch or hear any available preview. If you have questions about whether a product is right for you, ask first at support@buildwithpros.com.
Keeping Access to Your Files
Purchased digital products remain available for as long as BuildWithPros operates the Services. A customer account is the reliable way to find them again, because it gathers every purchase on one page rather than depending on you keeping the order confirmation email.
Downloading and keeping a local copy is recommended for all formats. Files saved to your own device stay in your possession regardless of any future change to the Services. See the Terms of Service for full details on account access and the limits of lifetime access.
Customer Acknowledgement
When completing a purchase of a digital product, the customer confirms the following:
- Immediate delivery of the digital content is requested.
- By requesting immediate delivery, the right of withdrawal under EU Directive 2011/83/EU is waived.
- Downloading and backing up purchased files is the customer's own responsibility.
- This Refund Policy and the Terms of Service of BuildWithPros.com have been read and accepted.
Coaching
Pro-level coaching with Shawn Ray is a personal service delivered as two 30-minute sessions on WhatsApp or FaceTime, reserved for one customer at a time.
14-Day Right of Withdrawal
Coaching carries a 14-day right of withdrawal under EU Directive 2011/83/EU and the Danish Consumer Contracts Act. The period starts on the date of purchase, and no reason is required.
How to withdraw. Use the cancellation function on BuildWithPros.com or send an email to support@buildwithpros.com with your order number. A confirmation of receipt is sent by email. Refunds are issued within 14 days of BuildWithPros being notified, to the original payment method.
When Sessions Are Scheduled
Sessions are normally scheduled to begin once the withdrawal period has passed, so that the two do not overlap. Most customers are still deciding when to start in the first couple of weeks anyway.
If you would like your first session sooner, that is arranged individually and confirmed by email at the time. In that email you are asked to request that coaching begins within the withdrawal period, and you are told what it means for a later cancellation.
If You Cancel
- Before any session has taken place: you are refunded in full.
- After one session, having asked for coaching to begin early: the refund is reduced in proportion to the coaching already delivered. With two sessions of equal length, that means roughly half the purchase price is returned. This follows Article 14(3) of the Directive.
- Once both sessions have been completed: coaching is fully performed and the right of withdrawal no longer applies.
After the Withdrawal Period
Once 14 days have passed from the date of purchase, coaching purchases are final.
Rescheduling
Agreed sessions can be rescheduled at no cost up to 48 hours before the agreed time. Requests made within 24 hours of the session may be declined at Shawn Ray's discretion, in which case the session counts as used.
Expiry
Coaching must be redeemed within 6 months of the date of purchase. Unused sessions after this period expire without refund.
Non-Transferable
Coaching is non-transferable and can only be delivered to the original purchaser.
Training with Shawn Ray Day
Training with Shawn Ray Day is a one on one day in Newport Beach or Venice Beach, California, arranged by Shawn Ray personally. The day is requested through the form on BuildWithPros.com. BuildWithPros receives the request and passes it on to Shawn Ray, who confirms the date, the gym and payment directly with you.
Payment and Refunds
Nothing is charged on BuildWithPros.com. Payment is made directly to Shawn Ray by PayPal, Venmo, Zelle or cash once he has confirmed your day. Because BuildWithPros does not receive the payment, BuildWithPros does not process refunds for the day. Any question about payment or a refund is handled by Shawn Ray directly, using the contact details he gives you when he confirms the day.
Cancellation and Rescheduling
All sales are final, and no refunds are given. The day is a leisure activity booked for a specific date, so the statutory right of withdrawal does not apply (Article 16(l) of Directive 2011/83/EU). You can reschedule your day one time with at least two weeks notice, agreed directly with Shawn Ray.
Clothes
When you buy clothes from BuildWithPros, you have a full 14-day right of withdrawal under EU Directive 2011/83/EU and the Danish Consumer Contracts Act. If something does not fit or meet your expectations, here is how to return it.
Step 1: Tell BuildWithPros Within 14 Days
You have 14 days from the date you receive your order to notify BuildWithPros that you wish to return it. No reason is required. Use the cancellation function or send an email to support@buildwithpros.com with your order number before the 14-day period expires.
Step 2: Send the Item Back Within 14 Days
- Send the item back within 14 days of your notification. Return shipping is arranged and paid for by the customer.
- Enclose your order number and contact details with the return.
- You may try the item on as you would in a store. If it has been used or washed beyond what is needed to check it, BuildWithPros may deduct the loss in value from the refund. Please return it in its original packaging where possible.
Step 3: Refund
The refund covers the price paid and the standard delivery cost you paid, and is issued within 14 days of your notification to the original payment method. BuildWithPros may hold the refund until the item has been received back or you have provided proof of sending it, whichever comes first.
Exchanges
BuildWithPros does not process direct exchanges. If you need a different size or variant, simply place a new order and return the original item following the steps above. Shipping costs for both the return and the new order are covered by the customer.
Duties and Import Taxes
For international orders where duties and import taxes are collected at checkout (delivered-duty-paid shipping), the following applies to refunds:
Refunds Before Dispatch
If an order is refunded before it has been dispatched from Denmark, duties and import taxes collected at checkout will be refunded in full along with the product price and shipping cost.
Refunds After Dispatch
If a refund is processed after the parcel has been dispatched, BuildWithPros will refund duties and import taxes only if the carrier confirms that these amounts have not yet been remitted to local customs authorities. Once duties have been paid to customs on the customer's behalf, they are typically not recoverable from the carrier and may not be refunded.
Returned Goods
For clothing returns shipped back from international destinations, customers are responsible for any duties or taxes that may apply to the return shipment to Denmark, as well as the cost of return shipping. The original duties and import taxes paid at checkout are not refunded once the parcel has cleared customs in the destination country.
Return Address
Please use the address below for clothes returns only. Digital products cannot be returned (faulty files are replaced, see the digital products section), coaching is withdrawn using the cancellation function rather than by post, and Training with Shawn Ray Day is handled by Shawn Ray directly, as explained in the sections above.
BuildWithPros (Clothes)
Att: Michael Mikkelsen
Porthusgade 1, 5.4
DK-9000 Aalborg
Denmark
Affiliate Products
This policy covers purchases made directly on BuildWithPros.com. Nutrition products listed on BuildWithPros.com under affiliate partnerships are fulfilled directly by the affiliate partner under their own terms and return policy. Refund and return requests for affiliate products must be directed to the partner, not to BuildWithPros. The partner's terms apply to all such purchases. Affiliate products are clearly labelled on the relevant product pages.
Current affiliate partner:
PumpLabSupplements AB
Kungsängsvägen 17A
753 23 Uppsala
Sweden
info@pumplab.se
Questions or Complaints
For any questions about an order or this policy, contact BuildWithPros at support@buildwithpros.com or through the contact form on BuildWithPros.com. The aim is to respond within 8 business hours on weekdays (CET).
Consumers in Denmark. If a matter cannot be resolved directly, you can file a complaint with Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, DK-8800 Viborg, through naevneneshus.dk. The mediation team first attempts to settle the dispute; if that fails, the complaint can be brought before the Danish Consumer Complaints Board (Forbrugerklagenævnet). Complaints normally require that the product cost at least DKK 1,220 (DKK 790 for clothing), and a fee applies.
Consumers in other EU countries can use the approved dispute resolution body in their own country or contact the European Consumer Centre network (ECC-Net).
Updates to This Policy
This policy may be updated from time to time. Any changes take effect when published on BuildWithPros.com. The version in place at the time of purchase is the one that applies to that order.
By placing an order on BuildWithPros.com, the customer confirms having read this policy and agrees to its terms, as well as to the Terms of Service of BuildWithPros.com.